Sabrina Recently Helped Her Subordinates at Work Resolve an Interpersonal

question 119

Multiple Choice

Sabrina recently helped her subordinates at work resolve an interpersonal conflict by listening to the problem and serving as a mediator. This is an example of use of which management skill?

• A) Human
• B) Strategic
• C) Technical
• D) Conceptual
• E) Analytical

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Definitions:

Situational Attribution

The process of inferring that a person's behavior is due to situational factors.

Dispositional Attribution

The tendency to attribute someone's behavior to their personality or character rather than to external factors.

Stanley Milgram's Obedience Research

A series of social psychology experiments conducted in the 1960s which measured the willingness of study participants to obey an authority figure who instructed them to perform acts conflicting with their personal conscience.

Ethical Dilemmas

Situations in which a choice must be made between two options, neither of which resolves the situation in an ethically acceptable manner.