All of the Following Are Goals of Human Resource Management

question 105

Multiple Choice

All of the following are goals of human resource management EXCEPT :

• A) finding the right people for the job.
• B) managing talent so people achieve their potential.
• C) maintaining an effective work force.
• D) turning over an effective workforce.
• E) both attracting an effective work force and maintaining an effective work force.

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Definitions:

Customer Complaints

Feedback or grievances expressed by customers about a product or service.

Process Proportion

A measure of the proportion of times a particular process or event occurs over the total instances considered.

Service Department

A division within a company or an organization that is responsible for providing various support and services to either internal or external customers.

Upper Control Limit

In statistical quality control, the highest value on a control chart that signals when a process is still in control without indicating concern.