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According to MANAGER'S SHOPTALK in Chapter 13, Americans pay close attention to appearance.
Liability
The state of being legally responsible for something, often referring to financial obligations incurred through actions or by contract.
Lemon-Law
Legislation that offers remedies to consumers for products, especially vehicles, that fail to meet standards of quality and performance after multiple repair attempts.
Arbitration Panel
A group of one or more independent persons appointed to resolve a dispute in arbitration, rather than through court litigation.
Vehicle Manufacturer
A company that produces and sells automobiles, motorcycles, or other types of vehicles.
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