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Attribution Is the Cognitive Process People Use to Make Sense

question 8

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Attribution is the cognitive process people use to make sense out of the environment by selecting, organizing, and interpreting information.


Definitions:

Concrete Information

Specific, detailed data or facts that are grounded in reality and can be proven through direct observation or experience.

Expectancy Disconfirmation Model

A theory that suggests consumer satisfaction is based on the gap between expected and actual performance of a product or service.

Consumer Dissatisfaction

A negative emotional state that occurs when a product or service fails to meet a consumer's expectations.

Disposal Options

The various methods and strategies available for discarding or getting rid of waste, surplus, or unwanted items.

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