Examlex
The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management.
Product Knowledge
Understanding and information regarding a product’s features, benefits, usage, and application.
Evoked Set
The group of brands or products an individual considers as options in a purchase decision.
Inept Set
A group of products or brands a consumer is aware of but deliberately chooses to avoid.
Heuristic
A problem-solving strategy that employs a practical approach or shortcut, which is not guaranteed to be perfect, but sufficient for reaching an immediate goal.
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