Your Department Has Absenteeism Standards, a Way to Measure Absenteeism

question 78

Multiple Choice

Your department has absenteeism standards, a way to measure absenteeism, and, based on your investigation, you have concluded that your department has an excessive absenteeism rate. What should your next step be?

• A) Set new absenteeism standards.
• B) Develop new measures of absenteeism.
• C) Terminate three employees for excessive absenteeism.
• D) All of these would be good examples of taking corrective action.
• E) None of these

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Definitions:

Ethnocentric Reactions

These are responses based on the belief that one's own ethnic group or culture is superior to others.

Other Cultures

Refers to the customs, beliefs, arts, institutions, and all other products of human work and thought characteristic of a community or population different from one's own.

Effective Communication

The process of exchanging information in a way that is clearly understood by all parties, often involving active listening, clarity, conciseness, and appropriate non-verbal cues.

Barriers

Obstacles or impediments that prevent effective communication or the efficient operation of processes.