A Group of 6 to 12 Volunteer Employees Who Meet

question 134

Multiple Choice

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is a _____.

• A) feedforward control group
• B) work team
• C) quality circle
• D) committee
• E) problem team

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Definitions:

Total Quality Management

An ongoing process of improvement involving all members of an organization to enhance quality and meet or exceed customer expectations.

Participative Management

A management style where employees at all levels are encouraged to contribute ideas towards identifying and solving problems, making decisions, and improving productivity.

Empowerment

The process by which managers help others to acquire and use the power needed to make decisions affecting themselves and their work.

Coordination

The process of organizing activities and resources efficiently and effectively to achieve defined goals and objectives within an organization.