Discuss the Concept of Customer Relationship Management

question 15

Essay

Discuss the concept of customer relationship management.

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Definitions:

Flextime

Scheduling system that allows employees to set their own work hours within constraints specified by the firm.

Job Sharing

Program management decision that allows two or more employees to divide the tasks of one job.

Telecommuting Agreement

A telecommuting agreement is a formal arrangement between an employer and employee outlining the terms and conditions for working remotely.

Worker's Commitments

The dedication or obligation that employees feel towards their job or employer, often impacting their work attitude and output.