Apart from Long-Term Company Profits,the Major Aim of Customer Relationship

question 2

Multiple Choice

Apart from long-term company profits,the major aim of customer relationship management (CRM) is to:

• A)implement concentrated targeting strategies.
• B)optimize customer satisfaction.
• C)reduce personalization of products according to customers' needs.
• D)minimize the use of database technology.

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Definitions:

Interpersonal Communication

The exchange of information, feelings, and meanings between two or more people through verbal and/or non-verbal methods.

Feedback

Information received about the effect of an action or decision, which can be used to adjust future actions or decisions.

Practice

Repeated exercise or performance of an activity or skill so as to acquire or maintain proficiency in it.

Active Listening

A communication technique that involves paying full attention to the speaker, understanding their message, and responding thoughtfully.