Online Web Sites That Greet Their Users by Name and Offer

question 26

Short Answer

Online Web sites that greet their users by name and offer information that users are interested in portray the customer relationship management (CRM)trend of__________.

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Definitions:

Communication Barrier

Any obstacle that impedes the transfer of clear and effective messages between sender and receiver, potentially leading to misunderstandings.

Information Overload

A condition where an individual is exposed to more information than can be processed, leading to difficulty in understanding issues or making decisions.

Filtering

The process of screening and then manipulating a message from a sender before passing it on to the intended receiver.

Communication Barrier

Obstacles that impede the flow of information between communicators, potentially leading to misinterpretation or loss of message.