Online Web Sites That Greet Their Users by Name and Offer

question 25

Multiple Choice

Online Web sites that greet their users by name and offer information that users are interested in portray the customer relationship management (CRM) trend of _____.​

• A)gratitude
• B)​time savings
• C)​loyalty
• D)technology

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Definitions:

Major Categories

Principal divisions or classifications in a system or grouping, under which more specific items or concepts can be filed.

Objections

In sales and negotiation, objections are the concerns, hesitations, or doubts expressed by a potential buyer or client.

Salespeople

Professionals who specialize in selling products or services, focusing on achieving sales goals and establishing customer relationships.

Sales Objections

The reasons or excuses given by prospects that prevent them from purchasing a product or service.