The Final Step in Customer Relationship Management (CRM)is to Identify

question 40

True/False

The final step in customer relationship management (CRM)is to identify a firm's profitable and unprofitable customers.

---

Definitions:

Pure Monopsony Power

A market condition where there is only one buyer for a product or service, giving that buyer significant control over prices.

Strike and Lockout

Labor disputes where employees refuse to work (strike) and employers prevent employees from working (lockout) to settle disagreements, typically over employment terms.

Union Shop

A workplace where new employees must join the union representing them within a certain period of time as a condition of their employment.

Taft-Hartley Act

A 1947 U.S. federal law that restricts the activities and power of labor unions.