According to the Gap Model of Service Quality,which of the Following

question 6

Multiple Choice

According to the gap model of service quality,which of the following is true of gap 1?

• A)It results from a lack of understanding or a misrepresentation of customers' needs,wants,or desires.
• B)It results from management's inability to translate customers' needs into delivery systems within the firm.
• C)It can result in misleading or deceptive advertising campaigns promising more than the firm can deliver.
• D)It can be corrected by training employees so that they know what management expects and encouraging teamwork.

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Definitions:

Taxable Income

The amount of income that is subject to taxation by government authorities, after all deductions and exemptions have been applied.

Condo's Value

The market worth of a condominium unit, determined by factors such as location, amenities, condition, and market trends.

Net Worth

The total value of all assets owned by a person or entity minus any liabilities owed.

Assets

Resources owned by an individual or business that have economic value or are expected to provide future benefit.