According to the Gap Model of Service Quality,which of the Following

question 6

Multiple Choice

According to the gap model of service quality,which of the following is true of gap 1?

• A)It results from a lack of understanding or a misrepresentation of customers' needs,wants,or desires.
• B)It results from management's inability to translate customers' needs into delivery systems within the firm.
• C)It can result in misleading or deceptive advertising campaigns promising more than the firm can deliver.
• D)It can be corrected by training employees so that they know what management expects and encouraging teamwork.

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Definitions:

Work in Process Inventory

Products that are under construction but haven't been fully finished.

Finished Goods Inventory

The stock of completed products that are ready for sale but have not yet been sold.

Factory Payroll

The total amount of salaries and wages paid to employees working in a factory, directly related to manufacturing operations.