By Working Closely with Its Clients and Understanding Their Needs,A

question 40

Multiple Choice

By working closely with its clients and understanding their needs,A Plus Z has improved its service encounter to a level that was not thought possible in mass retailing.Which of the eight critical business processes performed by supply chain managers does this best illustrate?

• A)Manufacturing flow management
• B)Customer service management
• C)Demand management
• D)Returns management

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Definitions:

Bullwhip Measure

A method or metric used to quantify the degree of the bullwhip effect within a supply chain.

Standard Deviation

A measure of the amount of variation or dispersion of a set of values, used in statistics to quantify the variance from the mean.

Bullwhip Effect

The phenomenon where variations in demand at the retail level cause progressively larger fluctuations in demand at the wholesale, distributor, manufacturer, and raw material supplier levels.

Shortage Gaming

A strategy used in supply chain management where participants may exaggerate their needs to avoid stockouts, often leading to inefficiencies or distortions in supply chains.