Which of the Following Real-World Scenarios Best Exemplifies Formalization

question 45

Multiple Choice

Which of the following real-world scenarios best exemplifies formalization?

• A) Zappos' focus on allowing its customer service employees to use their own approach rather than depend on scripts
• B) McDonald's use of standard operating procedures across the world
• C) W. L. Gore's associates organizing themselves in project-based teams that are led by sponsors, not bosses
• D) Yahoo's decision to fire its CEO after incurring huge losses

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