Asking Follow-Up Questions to Confirm Our Interpretations of Someone Else's

question 34

Multiple Choice

Asking follow-up questions to confirm our interpretations of someone else's statements is a strategy for

• A)separating what is said from what isn't said.
• B)avoiding the vividness effect.
• C)minimizing the effect of a confirmation bias.
• D)evaluating the speaker's credibility.

Grasp the importance of maintaining customer data security in CRM systems.

Understand the methods of analyzing customer behavior and segmentation.

Recognize the use of customer relationship management in creating tailored consumer experiences.

Appreciate the importance of assessing the financial aspects of customer relationships, including lifetime value and share of wallet.

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Definitions:

Gustave Le Bon

A French social psychologist best known for his work "The Crowd: A Study of the Popular Mind," which analyzes the characteristics of human crowds.

Crowd Behavior

The study of how an individual’s behavior changes when they are part of a crowd, often influenced by the crowd's size, purpose, and emotional state.

Instinct

An innate, typically fixed pattern of behavior in animals in response to certain stimuli.

Neil Smelser

A renowned sociologist known for his work on collective behavior, social change, and the sociology of education among other fields.