Examlex
Which is not one of the usual stages of mediation?
Incivility
Rude, discourteous, or disrespectful behaviour that reflects a lack of regard for others.
Lateral Violence
Physical, verbal, or emotional abuse or aggression directed at coworkers at the same organizational level; also known as horizontal violence or horizontal hostility.
Attentively Listen
The act of actively and fully concentrating on a speaker, comprehending their message, and responding thoughtfully.
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