Which of the Following, If True, Would Justify the Customer

question 35

Multiple Choice

Which of the following, if True, would justify the customer representative's ethical position?

• A) The home-building firm sometimes picks up shipments of supplies several days after they arrive.
• B) The customer rep knows that if the faucets do come in early, the home-building firm will choose to do business with them more often.
• C) The home-building firm has a brief written code of ethics that has no statement that applies specifically to this situation.
• D) When phoned for advice, the plumbing supply firm's CEO told the customer rep that it was OK to "fib a little" to get a contract like this.
• E) The faucet shipment comes with a tracking number and goes to a distribution center within driving distance, so that, if necessary, the plumbing firm can expedite its arrival.

Distinguish between different kinds of deviance (social diversion, social deviation, consensus crime, conflict crime).

Understand the role of legal sanction in defining crime.

Apprehend the societal response to deviance based on perceived harmfulness and public agreement.

Identify the processes and consequences of labeling behavior as deviant.