Which of the Following Best Describes Quality Ownership

question 145

Multiple Choice

Which of the following best describes quality ownership?

• A) an emphasis on intangible factors in customer satisfaction
• B) the consistency of a product's quality from unit to unit
• C) the sum of all activities involved in getting high-quality products into the marketplace
• D) the process by which a company analyzes a competitor's products to identify desirable improvements
• E) the principle that quality belongs to each person who creates it while performing a job

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Definitions:

Drive-Reduction Theory

A theory of motivation that posits that humans are driven to reduce internal states of tension and return to a state of homeostasis.

Primary Drive

Basic, innate drives that motivate behavior necessary for survival, such as hunger, thirst, and the need for warmth.

Stimulus Motives

Drives or urges that are unlearned and lead organisms to pursue stimuli or activities that provide sensory satisfaction.

Self-Actualization

A concept in humanistic psychology referring to the realization or fulfillment of one's talents and potential, considered as a drive or need present in everyone.