In Which of the Following Is the Customer Part of the System

question 1

Multiple Choice

In which of the following is the customer part of the system during service delivery?

• A) a high-contact system
• B) a low-contact system
• C) a customer system
• D) a quality system
• E) a utility system

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Definitions:

Mode

The value that occurs most frequently in a data set.

Range

A measure of variability. The difference between the highest score and the lowest score.

Nominal Scale

A classification system that categorizes data into discrete categories without any numeric or ordered value.

Central Tendency

A statistical measure that identifies a single value as representative of a data set, like the mean, median, or mode.