Many Hotels Have Been Exploring Ways to Allow Customers to Check

question 102

Multiple Choice

Many hotels have been exploring ways to allow customers to check out without waiting at the front desk upon leaving. This would greatly decrease checkout time and allow the front desk to be used for incoming and existing customers. One idea is to permit customers to pay for their hotel stay online the night before checkout and then to leave their keys in the room. Which statement, if True, would BEST support this new idea for checking out?

• A) Hotel customers have continually been requesting Internet access in their rooms.
• B) Hotel rooms now come equipped with free Internet access directly to the hotel's Web site through the television.
• C) More hotel customers now travel with laptops that have wireless Internet access.
• D) Most hotel checkout counters have additional services for customers' needs during their stay.
• E) Customers are willing to pay for Internet access through wireless and DSL connections.

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Definitions:

Establish Credibility

The process of earning trust and respect through demonstrating knowledge, honesty, and reliability.

Business Presentation

A formal display or exhibition of information to stakeholders, typically aiming to inform, persuade, or build goodwill.

Educational Level

The highest degree or stage of education an individual has completed.

Audience Analysis

The process of examining the demographics, preferences, needs, and challenges of the intended audience to ensure effective communication.