________ Is a Service Factor Performance Characteristic of Manufacturer or Distributor

question 37

Multiple Choice

________ is a service factor performance characteristic of Manufacturer or Distributor Storage with Customer Pickup that is lower than other options because of the lack of home delivery.Experience is very sensitive to capability of pickup location.

• A)Response time
• B)Product variety
• C)Customer experience
• D)Time to market

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Definitions:

Self-Directed Work Teams

Denotes groups of employees who are given autonomy to plan, execute, and manage their own tasks and responsibilities without traditional managerial supervision.

Enlarged Jobs

The process of increasing the scope of a job by adding a wider range of tasks and duties to make it more engaging and fulfilling for the employee.

Groupthink

A psychological phenomenon where the desire for harmony and conformity in a group leads to irrational or dysfunctional decision-making outcomes.

Risky Decisions

Choices made under conditions of uncertainty where the outcomes can include undesirable results, requiring the evaluation of potential risks and benefits.