Which Approach for Managing and Resolving Conflict Involves Playing Down

question 60

Multiple Choice

Which approach for managing and resolving conflict involves playing down differences between conflicting parties, while accentuating similarities and common interests?

• A) Avoidance
• B) Resistance
• C) Compliance
• D) Defusion
• E) Confrontation

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Definitions:

Ethical Issues

Moral challenges and dilemmas that arise in the context of professional and personal conduct.

Scanlon Plan

An incentive plan designed to encourage cooperation, involvement, and sharing of benefits among employees through improved performance and productivity.

Gainsharing

Group incentive program that measures improvements in productivity and effectiveness objectives and distributes a portion of each gain to employees.