A Customer Relationship Management (CRM) System Contains the Names and Phone

question 49

Multiple Choice

A customer relationship management (CRM) system contains the names and phone numbers of customers. Such details stored in a CRM system are part of the ________ component.

• A) hardware
• B) data
• C) procedure
• D) people

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Definitions:

Minimum Required Return

The lowest acceptable return on an investment, considering the risk and the cost of capital.

Expected Return

The anticipated return on an investment, taking into account the probabilities of each potential outcome.

Equity

The owners' stake in a company, represented by the amount of capital contributed plus any profits or minus any losses.

Debt

Debt represents money borrowed that must be repaid, typically with interest, by the borrower to the lender.