Which of the Following Observations About RFM and OLAP Reports

question 18

Multiple Choice

Which of the following observations about RFM and OLAP reports is true?

• A) RFM is more generic than OLAP.
• B) OLAP reports are more dynamic than RFM reports.
• C) RFM reports have measures and dimensions.
• D) RFM reports can drill down into the data.

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Definitions:

Customer Cost Analysis

A process that evaluates all costs associated with acquiring and retaining customers, aiming to optimize profitability and identify cost-saving opportunities.

Time-Driven Activity-Based Costing

A refinement of activity-based costing that assigns costs to products or services based on the time resources are expected to use.

Tech Support Department

A department within a company responsible for providing assistance and troubleshooting services to customers or employees regarding technological products or services.

Customer Cost Analysis

An evaluation process that examines the costs associated with serving a customer or client group, including acquisition, service, and support expenses.