Users Should Not Bother IS Personnel for Trivial Issues, Instead

question 36

Multiple Choice

Users should not bother IS personnel for trivial issues, instead they should fulfill their responsibilities by ________.

• A) learning basic computer skills
• B) sharing their passwords with others to use their help in solving those trivial issues
• C) installing security programs by themselves
• D) making hardware modifications

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Definitions:

Presentation

A formal or informal display of information or ideas, typically involving speaking and visual aids, intended to inform, persuade, or entertain an audience.

Handling Objections

The skill of addressing and overcoming doubts or concerns potential customers have regarding a product or service.

Follow-Up

The action of maintaining contact and communication with clients or prospects after an initial meeting, presentation, or sale to nurture relationships or conclude a deal.

New Prospects

Potential customers or clients who have been recently identified as having the interest or capability to purchase a product or service.