________ Is a Suite of Applications, a Database, and a Set

question 27

Multiple Choice

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

• A) Business process reengineering
• B) Customer relationship management
• C) Enterprise resource planning
• D) Customer lifecycle management

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Definitions:

Bodily Arousal

A state of physiological activation or readiness, often associated with emotions, stress, or excitement, involving changes in heart rate, blood pressure, and respiration.

Autonomic Nervous System

The component of the nervous system that regulates involuntary bodily functions, including respiration, cardiac rhythm, and digestion activities.

Somatic Nervous System

The part of the peripheral nervous system that controls voluntary movements of the body and transmits sensory information to the central nervous system.

Neurons

Specific cell types in the nervous system responsible for conveying information through chemical and electrical signals.