Which of the Following Workgroup Processes Is Related to Sales

question 39

Multiple Choice

Which of the following workgroup processes is related to sales and marketing?

• A)lead tracking
• B)order management
• C)customer support
• D)accounts receivable

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Definitions:

Primacy Effect

The tendency to remember information at the beginning of a list or sequence better than information in the middle or at the end.

Fundamental Attribution Error

A cognitive bias that involves overestimating the effect of personality or disposition and underestimating the effect of situational factors when interpreting the behaviors of others.

Defensive Attribution

A psychological process by which individuals tend to attribute more blame to victims and less to perpetrators when they see themselves as similar to the victim.

Behavioral Tendency

An inclination or predisposition of an individual to exhibit certain patterns of behavior.