________ Is a Suite of Applications, a Database, and a Set

question 27

Multiple Choice

________ is a suite of applications, a database, and a set of inherent processes for managing all the interactions with the customer, from lead generation to customer service.

• A) Business process reengineering
• B) Customer relationship management
• C) Enterprise resource planning
• D) Customer lifecycle management

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Definitions:

Self-Actualization Needs

The highest level in Maslow's hierarchy of needs, representing the realization of one's potential, self-fulfillment, seeking personal growth, and peak experiences.

Maslow

Refers to Abraham Maslow, a psychologist best known for creating Maslow's hierarchy of needs, a theory of psychological health predicated on fulfilling innate human needs in priority, culminating in self-actualization.

Cognitive Therapies

Psychological treatments that are designed to address cognitive processes, aiming to alter maladaptive thinking patterns to improve emotional regulation and develop personal coping strategies.

Emotional Reactions

Responses of the mind and body to a stimulus, experienced as feelings, that influence mood and behavior.