Which of the Following Statements Is True of Social CRM

question 96

Multiple Choice

Which of the following statements is true of social CRM?

• A) Customers likely to generate the most business get the most attention from the organization.
• B) All the customer relationship processes in social CRM are structured and controlled.
• C) Each customer crafts his or her own relationship with the company.
• D) Though relationships emerge from joint activity, companies control the customers.

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Definitions:

Overlearning

involves practicing newly acquired skills beyond the point of initial mastery, leading to better performance and retention.

Method of Loci

A mnemonic technique that involves associating items to be remembered with specific physical locations.

Massed Practice

Massed Practice is a learning method where a skill or knowledge is practiced continuously without breaks, often leading to quick learning but poor retention over time.

Consolidation

The process by which memories become stable in the brain; involves strengthening of the neural network that represents the memory.