Examlex
Which of the following are elements of host hardening?
Tact
The ability to communicate or engage in an action carefully and considerately, often to avoid causing offense or to influence a situation positively.
Handling Objections
A sales technique that involves addressing and overcoming doubts or hesitations (objections) from potential customers.
Indirect Denial
An apparent agreement with the prospect used by the salesperson to deny the fundamental issue of the objection.
Objection Handling
The process of addressing and overcoming reservations or concerns raised by a potential buyer in a sales context.
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