Allowing Customers to Obtain Information Via Internet-Based Inquiries Helped Organizations

question 68

True/False

Allowing customers to obtain information via Internet-based inquiries helped organizations to scale up their call center operations.

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Definitions:

Nonprogrammed Decisions

Decisions made in response to situations that are unique, poorly defined, and largely unstructured, often requiring creative solutions.

Programmed Decisions

Decisions that are routine and repetitive, often made using established guidelines or procedures.

Routine Problem

A common or regularly occurring problem that typically has a known and straightforward solution.

Certain Environment

A scenario in decision-making where all necessary information and future outcomes are known and predictable.