Operational CRM Systems Improve the Efficiency of CRM Delivery and Support

question 18

True/False

Operational CRM systems improve the efficiency of CRM delivery and support processes.

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Definitions:

Flexible Budget

A budget that adapts or changes based on the fluctuations in a business's activity or volume level.

Variable Overhead

Costs that fluctuate with production volume, such as utilities or materials used in production.

Direct Labour Hours

are the hours worked by employees directly involved in the production of goods and services.

Standard Quantity

The predetermined or estimated amount of materials or inputs needed to produce a single unit of output.