The Second Generation of CRM Systems Provided A(n) ________ View

question 29

Multiple Choice

The second generation of CRM systems provided a(n) ________ view of every customer interaction with the organization.

• A) planned
• B) holistic
• C) transactional
• D) collaborative

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Definitions:

Brachiocephalic Vein

A large vein in the upper chest that transports deoxygenated blood from the upper limbs, neck, and head to the heart.

External Jugular Vein

A vein located on the outside of the sternocleidomastoid muscle, draining blood from the face, neck, and scalp into the subclavian vein.

Anterior Vena Cava

A large vein that carries deoxygenated blood from the upper half of the body to the right atrium of the heart.

Cephalic Vein

A large vein running along the outer side of the arm from the hand to the shoulder, often used for intravenous injections or blood draw.