In CRM Systems, a Customer File Is Started from an Initial

question 71

Multiple Choice

In CRM systems, a customer file is started from an initial point of ________, whether it is a phone call inquiry or a purchased lead.

• A) networking
• B) demand
• C) marketing contact
• D) service support

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Definitions:

Mental Associations

Mental associations are connections made between different ideas, feelings, or memories in the mind.

Observable Behavior

Actions or reactions of an individual that can be directly seen and measured, as opposed to thoughts or feelings that are internal.

Cognitive Theory

A theory of psychology that emphasizes internal states, such as motivation, problem solving, decision-making, and thinking.

Psychodynamic Theory

Psychodynamic theory is an approach in psychology that emphasizes the influence of unconscious processes and childhood experiences on behavior.