The Goal of Service Management Is to Convert Leads into Customers

question 32

True/False

The goal of service management is to convert leads into customers.

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Definitions:

SBA Programs

Initiatives and services offered by the Small Business Administration to support and assist small business development and growth in the United States.

Set-Aside Program

Component of a government contract specifying that certain government contracts (or portions of those contracts) are restricted to small businesses and/or to women- or minority-owned companies.

Government Contracts

are agreements entered between companies and government entities for the provision of goods and services.

Qualifying Small Businesses

Refers to small businesses that meet specific criteria set by government or financial entities to be eligible for benefits or incentives.