A Good CRM System Requires a Closed Knowledge Management Loop

question 9

True/False

A good CRM system requires a closed knowledge management loop which consolidates, analyzes and shares the customer information.

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Definitions:

Sales

The activities and processes that lead to the selling of goods or services.

Status Quo

Refers to the current state or existing set of affairs, often used in the context of maintaining the same condition without change.

Pricing Strategy

A plan or approach used by businesses to set the prices of their products or services in order to maximize profitability and market share.

Gas Station

A facility selling fuel and lubricants for motor vehicles, often including convenience store items and services.