The Hard Part of Installing an ERP System Is Changing

question 2

True/False

The hard part of installing an ERP system is changing the business processes of the people who will use the system.

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Definitions:

Alternative Dispute Resolution

A range of processes that serve as an alternative to litigation for resolving disputes, including arbitration and mediation.

Job Descriptive Index

A validated questionnaire used for measuring an employee's job satisfaction across five dimensions: work, pay, promotions, supervision, and co-workers.

Job Satisfaction Instrument

A tool or survey designed to measure the degree of contentment a worker feels towards their job.

Voluntary Turnover

Turnover initiated by employees (often when the organization would prefer to keep them).