One Important Way of Calming Users' Fears Is with an Aggressive

question 20

Multiple Choice

One important way of calming users' fears is with an aggressive ________ program.

• A) training
• B) replacement
• C) layoff
• D) vacation
• E) none of the above

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Definitions:

Polite Questions

Involves asking queries in a respectful and considerate manner to avoid offending or imposing on the respondent.

Closed-ended Questions

Questions structured to elicit a specific, typically brief answer, limiting the range of responses.

Summarization

The process of reducing a large volume of information into its main points, effectively communicating the essence of the content in a shorter format.

Sympathetic Responding

The act of showing empathy and compassion in response to another's emotional state or situation.