Examlex
BPR teams will be composed of functional users and ________ along with facilitators.
Mystery Shoppers
Individuals hired to pose as customers and evaluate the quality of service, product, and environment of retail stores or other businesses.
Quality
The degree to which a product, service, or process meets or exceeds customer expectations or standards.
Customer Service
Assistance and support provided by a company to those people who buy or use its products or services.
Availability
The state of being accessible or obtainable; in commerce, refers to how readily a product or service can be found or provided.
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