Text Mining Can Be Used to Increase Cross-Selling and Up-Selling

question 40

True/False

Text mining can be used to increase cross-selling and up-selling by analyzing the unstructured data generated by call centers.

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Definitions:

Evidence-Based Method

A process of making decisions and taking actions based on the best current scientific evidence, typically applied in fields like medicine, psychology, and education.

Empirical Approach

A method of inquiry that relies on direct observation and experience to gain knowledge.

Critical Thinking

The process of objectively analyzing and evaluating an issue or situation in order to form a judgment.

Aristotle

An ancient Greek philosopher and polymath, who made notable contributions to various fields of knowledge, including physics, metaphysics, poetry, theater, music, logic, rhetoric, politics, government, ethics, biology, and zoology.