CRM Programs Are Used by E-Commerce Firms, but Not by Brick-And-Mortar

question 47

True/False

CRM programs are used by e-commerce firms, but not by brick-and-mortar firms.

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Definitions:

Culturally Determined

Influenced or shaped by the customs, traditions, and social norms of a particular society or group.

Foucault

A French philosopher, social theorist, and historian of ideas, known for his critical studies of social institutions and his theories on power, knowledge, and disciplinary society.

Skepticism

A philosophical approach that questions the possibility of certainty in knowledge.

Two-World Assumption

The belief in a distinct separation between a physical, observable world and a non-physical, spiritual or conceptual realm.