Four Characteristics Are Used to Differentiate Services from Goods

question 18

Multiple Choice

Four characteristics are used to differentiate services from goods. Which of the following is NOT one of those characteristics?

• A) intangibility
• B) perishability
• C) variability
• D) personalization
• E) inseparability

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Definitions:

Voluntary Response Bias

The bias in results that occur when participants in research self-select to participate, potentially leading to non-representative samples.

Cereal Manufacturer

A company or entity that specializes in producing and distributing cereal products for consumption, often involving various grains.

All-Expense Paid

A term indicating that all related costs and expenses are included in the price, often used for vacations or promotions.

Convenience Sampling

Convenience sampling is a non-probability sampling technique where samples are selected based on their accessibility and proximity to the researcher, rather than a random selection process.