Explain How the Gap Between Service Quality Standards and Customer

question 118

Essay

Explain how the gap between service quality standards and customer expectations can occur. How can it be avoided?

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Definitions:

Variable Production Cost

Costs that change in proportion to the level of production output, such as raw materials and direct labor.

Supervisory Costs

Expenses associated with overseeing and managing employees or a production process.

Grinding Minutes

Grinding minutes are a measure of the time spent in the process of grinding, which is a machining process used to improve surface finish or obtain precise dimensions by removing small amounts of material.

Monthly Demand

The total quantity of a product or service that consumers are willing and able to purchase within a month.