Service ________ Means That Customers Cannot See, Touch, or Smell

question 29

Multiple Choice

Service ________ means that customers cannot see, touch, or smell good service.

• A) perishability
• B) variability
• C) intangibility
• D) responsiveness
• E) inseparability

Recognize patterns and causes of criminal behaviors in adolescents.

Explain Erik Erikson's concept of psychological moratorium.

Understand James Marcia's identity statuses and their implications for adolescence.

Understand the different purposes and functions of the law in society.