Which of the Following Is NOT an Example of a Service

question 1

Multiple Choice

Which of the following is NOT an example of a service encounter?

• A) a nurse listening to a patient's heart rate
• B) a potential customer using a search engine to locate a business
• C) a customer checking into a hotel
• D) a student attending a tutoring session
• E) a mechanic telling a customer what is wrong with his car

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Definitions:

Active Listening

A communication technique used in sales and other contexts, involving fully concentrating, understanding, responding to, and remembering what is said.

Probing

The act of asking questions to gather more detailed information or clarify understanding.

Communication Process

The exchange of information, ideas, or feelings between two or more people through verbal, non-verbal, written, or electronic means, involving a sender, message, and receiver.

KISS Rule

A design principle that stands for "Keep It Simple, Stupid," suggesting that systems and models function best if they are kept simple rather than made complicated.