You Are Responsible for Supervising Order Takers at Acme, Inc

question 40

Multiple Choice

You are responsible for supervising order takers at Acme, Inc. Which of the following would you be LEAST likely to expect these people to perform?

• A) executing the preapproach stage of the creative selling process
• B) assisting business customers
• C) processing customer transactions
• D) communicating with customers over the phone
• E) executing the close stage of the creative selling process

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Definitions:

Legal Justification

The basis under law that explains or defends why an action is considered legal or right.

Cost-benefit

A systematic approach to estimating the strengths and weaknesses of alternatives used to determine the best option through the evaluation of costs and benefits.

Past Oriented

A perspective or approach that places emphasis on traditions, history, and values from the past in decision making and lifestyle.

Retributivist

A philosophy of punishment where the focus is on the offender receiving a punishment proportional to the crime committed, based on the principle of just desert.