Lucas Always Seems to "Know" Exactly What to Do in Any

question 89

Multiple Choice

Lucas always seems to "know" exactly what to do in any given situation. At least that's what he'll tell you. But his ideas don't always work and his overall performance as scored by his supervisor isn't nearly as great as he thinks it is. Lucas is exhibiting the ________.

• A) selective perception bias
• B) the anchoring effect
• C) self-serving bias
• D) overconfidence bias

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Definitions:

Reputational Objectives

Designed to change perceptions and rebuild reputations or trust after a crisis.

Strategic Plans

Detailed documents that outline an organization's goals, strategies for achieving them, and the resources required.

Develop Vision

A strategic process of setting the future direction and goals of an organization or project.

Customer Needs

The recognized necessities, desires, or preferences of consumers that a company aims to fulfill with its products or services.