Examlex
While talking with her advisor at the university, Jane deduces that she has a(n) ________ attitude, as she has never traveled abroad and relates well only to people from her home country.
Customer Expectations
Refers to the set of beliefs or standards that consumers have regarding products, services, or brand experiences.
Service Gaps Model
A framework identifying discrepancies between customer expectations and the actual services received.
Product Creation Process
Involves the steps and stages from conceiving a new product idea to the final launch and post-launch assessment in the market.
Reliability Service Dimension
An aspect of service quality referring to the ability of a company to perform the promised service dependably and accurately.
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