Amanda Works as a Technical Support Executive at ColorWare Systems

question 108

Multiple Choice

Amanda works as a technical support executive at ColorWare Systems. Which of the following factors, if true, could trigger certain stereotypes about Amanda among her co-workers, though not necessarily reflecting the way they feel or think about her?

• A) Amanda does not believe in engaging in gossip about her coworkers.
• B) Amanda prefers working late every evening to working over the weekend.
• C) Amanda has a Swedish mother and an African American father.
• D) Amanda tends to dominate discussions among her co-workers.

Understand the role of creativity in the organizational context and factors that encourage it.

Recognize the implications of agency theory for organizational behavior and management.

Identify the goals and effectiveness of goal-setting theory in motivating employees.

Understand the concept of equity, expectancy, and ERG theories and their application in motivation.

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Definitions:

Mass Customization

A marketing and manufacturing technique that combines the flexibility and personalization of custom-made products with the low unit costs associated with mass production.

Market Segmentation

The process of dividing a heterogeneous market into smaller, more homogeneous groups of customers with similar needs, characteristics, or behaviors.